Ultra Clean of Arkansas, Inc (The Boys in Blue)

After a major water line break in our house, these guys showed up... on time, above and beyond! They pulled 4 rooms of saturated carpet, hauled area rugs to be cleaned and dried, ran fans to dry the flooring, and cleaned up all the flood-related mess. I had called on them before for carpet cleaning, but this was so much more.

Extremely disappointed with "The Boys in Blue." I guess I should have asked more questions before assuming ALL of the carpets in the bedrooms would be cleaned. Not a single piece of furniture was moved to do the job thoroughly. Only the open space, high traffic areas were cleaned. They were there approximately 15 minutes and charged me $140.

I had UltraClean of Arkansas come clean the couch and chairs yesterday. The "Boys in Blue" could have done a much better job than they did. Their scheduled time to be at my home was supposed to be 11:30-1:30. The office called at 12 (already 30 minutes late) to tell me they would be late. They didn't get here until 2:50 because "other customers kept requesting extra things be cleaned". They were here for only 20 minutes including unloading and loading their equipment. They didn't let anything soak and they didn't clean the furniture nearly as well as they should have. They cleaned the top of the left cushion on the couch really well, because I pointed out a stain. It was the worst and they got all of it. If they would have spent half that effort on the rest of the furniture, it would be like new. I pointed out a couple other places when they were packing up that didn't get clean and was told "some stains don't come out" when in fact, those spots were practically dry. I'm sure they were in a hurry, because they still had other jobs that day, but there's no excuse. If other people wanted extra things cleaned, they should schedule that stuff another time. They sacrificed my customer service for other customers. I was also quoted a different amount for the treatment when I made the appointment. They gave me a higher amount when they asked for payment. When I asked why it was higher and explained I was quoted $180 they said "that's the cost". It was $220 total. For that, I could buy a steam cleaner and do a better job myself. I won't waste money on their service again.

Crew came out same day, on time, introduced themselves, surveyed the areas needing cleaning, told us the price (very reasonable), and went to work. Back out in one hour. Pleasant and professional. I’ll call the Boys in Blue and ask for these two next time.

After letting the carpet dry for a few days, the carpet looked as dirty as it was, starting out. Several areas that had very visible stains, are still there. Very disappointed in this company. I do not recommend them at all. However the workers were on time and friendly.